Privacy Policy

Gearheart Holdings LLC (dba French Fry AI), (“French Fry AI” “we,” “our,” or “us”) values your privacy. This Privacy Policy (“Policy”) describes how French Fry AI collects, uses, discloses, and otherwise processes personal information described in this Policy, as well as the rights and choices individuals may have regarding such personal information.

For additional information about the privacy choices you may have regarding your personal information, please review the Your Privacy Choices section below.

By using our Services (as defined below), you agree that your personal information will be handled as described in this Policy. Your use of our Services and any dispute over privacy, is subject to this Policy and our Terms and Conditions, including their applicable terms governing limitations on damages and the resolution of disputes.

Scope
Personal Information Collected
How We May Use Personal Information
Disclosures of Personal Information
Cookies and Other Tracking Mechanisms
Your Privacy Choices
External Links and Features
User Generated Content
Children’s Privacy
Security
Google API Services — Data Use and Retention
Changes to this Policy
Contact Us

1. Scope

Except as otherwise described below, this Policy applies to our online and offline personal information processing activities including, but not limited to: visitors to our website where this Policy is posted, including www.frenchfry.ai (the “Site”); individuals who sign up for, or create an account with us to access and use certain features of our services; individuals who register for or participate in our events, surveys, research, promotions, and sweepstakes conducted by us; individuals who subscribe to receive news, information, and marketing communications and materials from us; current, former, and prospective business partners, and service providers; and individuals who communicate or otherwise interact or engage with us or the services available through our Site or other online services (collectively referred to as the “Services”).

Note:This Policy applies only to the extent we process personal information as a “controller” (i.e., on our own behalf and for our own purposes). When we collect personal information on our customers’ behalf, or when our customers use our platform to collect personal information, the customer is responsible for handling your personal information and we act as a “processor” to our customer. For example, when a customer creates an AI agent to send emails, text messages, or social media posts, any personal information provided to the AI agent by the customer, or received by the AI agent from others, is managed by the relevant customer as controller, with French Fry AI acting as the processor. We encourage you to review our customers’ privacy policies to understand how your personal information is handled.

2. Personal Information Collected

We collect personal information directly from you, from third-party sources, and automatically through your use of the Services. To the extent permitted by applicable law, we may combine the personal information we collect from publicly available or third-party sources. The personal information we collect varies depending upon your use of our Services and our interactions with you.

Personal Information Collected Directly

We may collect the following personal information directly from you:

Account and Profile Information. When you create an account in connection with our Services, we may collect your name, email address, phone number, username and password, as well as any other information used in connection with accessing your account or that you otherwise submit to us through your account.
Communications and Interactions. When you communicate or interact with us or our Services, including if you sign up for our newsletter, complete forms on our Site, interact with our social media pages, post a testimonial, submit content to the Services, or otherwise engage with us or our sponsored content, we may collect your name, business name, your title, business address, email address, phone number, industry, business type or other similar identifiers, as well as your message, the nature of your inquiry, and any other information you choose to provide.
Purchases and Payments. When you make a purchase or payment through our Services, we (via our payment gateway provider) may collect information such as payment type, payment card details, billing information, and any other financial or commercial-related information necessary to enable our Services.
Chat Function or Virtual Assistant. We may collect information you submit through our chat functions and/or virtual assistants we make available through the Services. We and any service providers we use to administer these features may monitor and record your communications with us and we and these providers may also maintain communication records regarding information provided to us.
Promotional Information. If you agree to receive marketing communications from us, we may collect your contact details, preferences, and if relevant, information about your account and profile, including the Services and features you use.
Programs, Sweepstakes, and Rewards. If you participate in offers, programs, promotions, or sweepstakes we offer, we may collect certain contact details, your age, and any other information that may be required by applicable law. If you win a contest, promotion, or sweepstakes, we may also collect certain tax information and/or waivers and releases, depending on the prize and as required by applicable law.
Responses and Feedback. If you participate in surveys, questionnaires, or research activities or initiatives conducted by us, such as for market research or user satisfaction purposes, we may collect your responses and feedback, and any other information you choose to provide.
Events and Registration Details. We also may collect personal information related to your participation in our events, as well as other requests that you submit to us related to our Services.
Professional Information. If you sign up to join any of our affiliate programs, we may collect certain contact details, account and profile information, company or professional-related information, and other similar information.
Preferences and Other Requests. We may collect information about your preferences, including communications preferences, preferences related to your use of our Services, and any other preferences or requests you provide when interacting with us.
Business Development Information. To assess and pursue potential business opportunities, we may collect and receive personal information about current, former, and prospective business partners, and vendors and service providers, including contact information and other similar identifiers, company and professional-related information, and communications records.

Personal Information Collected from Third Parties

We may collect and receive personal information from third party sources, such as business partners, data analytics and marketing providers, operating systems, social media platforms, public databases, customers and other users, LLM providers, and service providers or other third parties who provide services or perform functions on our behalf. We may collect the following information from third-party sources:

Social Media Information. While using our Services, you may enable social media sharing features. If you enable such features, we may collect or receive personal information from any social media platform you connect to our Services.
Lead and Prospect Information. We may receive lead information from third parties about prospective customers that may be interested in our Services.
Referral Information. We may offer users the ability to invite friends or refer other users to access or use our Services.
Integrated Service Information. We may use integrated services that allow you to access, register for, place orders, or otherwise interact with the Services.

Personal Information Collected Automatically

We may automatically collect or derive personal information related to your use of our Services, including through the use of cookies, pixel tags, and other similar technologies. This may include:

Device and Browsing Information. When you use our Services, we may collect browser type, domain name, page views, access times, date/time stamps, operating system, language, device type, unique ID, Internet service provider, referring and exiting URLs, clickstream data, and other similar device and browsing information.
Activities and Usage. We also may collect activity information related to your use of the Services, such as information about the links clicked, searches, features used, items viewed, time spent within the Services, your interactions with us within the Services, and other similar activity and usage information.
Location Information. We also may collect or derive general location information, such as through your IP address. Additionally, with your permission, we may collect geolocation information from your device. You may turn off location data sharing through your device settings. Derived or Inferred Information: We may also derive information about you based upon the information we collect automatically and from other sources.

Personal Information Collected as a Processor

While the personal information collected by the Services depends on how our customers use the Services, our customers may input into the Services (or collect using the Services) the following information:

Customer training data. Data uploaded by our customers that our customers use to train their AI models (CRM exports, knowledge bases, etc.).
Prompts and instructions. Prompts entered into the Services by our customers, to the extent they include personal information.
Message contents. The content of emails, SMS messages, social media posts, DMs, or attachments, including if our customers’ recipients respond to such messages.
Recipient data. Phone numbers, emails, names, social media handles, and segmentation fields entered into the Services by our customers.
Telemetry data. Data needed to operate the Services, including delivery status, timestamps, carrier data, IP addresses, bounce reasons, open/click rates (if tracked).

We do not use the above personal information for our own purposes. However, we may deidentify/aggregate this information to improve our Services.

For more information about our use of cookies and other similar technologies, please see the Cookies and Other Tracking Mechanisms section below.

3. How We May Use Personal Information

We may collect, use, disclose and otherwise process personal information in our capacity as a controller for the following purposes:

Services and Support. To enable our Services, configure and operate your AI agents, communicate with you about your use of the Services, provide troubleshooting, technical support, and for similar support purposes, respond to your inquiries, fulfill your requests, and to otherwise run our day-to-day operations.
Account Creation and Management. To enable account creation and management, including allowing you to create a profile and set preferences.
Analytics and Improvement. To better understand how users access and use the Services, and for other research and analytical purposes, such as to evaluate, develop, and improve our Services and business operations, and for internal quality control and training purposes.
AI Model Training. We may use personal information that we collect in our role as a controller to fine-tune or improve our AI models. We do not use data uploaded by our customers for such purposes, except in a deidentified/aggregate manner.
Communication. To respond to your questions, send you requested materials and newsletters, as well as information and materials regarding our Services and our offerings.
Customization and Personalization. To tailor content we may send or display on the Services, including to offer location customization and to otherwise personalize your experiences and offerings.
Marketing and Advertising. For marketing, advertising, and promotional purposes. For example, to send you promotional information about our Services, including information about sales, discounts, and new offerings.
Research and Surveys. To administer surveys and questionnaires, such as for market research or user satisfaction purposes.
Insight Development and Data Enhancement. We may combine personal information collected through the Services with other information that we or third parties collect in other contexts to obtain insights into how our Services are used.
Planning and Managing Events. For event and webinar planning, and other management-related purposes, such as registration, attendance, connecting you with other event attendees, and contacting you about relevant events and Services.
Security and Protection of Rights. To protect the Services and our business operations, and to protect our rights or those of our stakeholders; to prevent and detect fraud, unauthorized activities and access, and other misuse.
Compliance and Legal Process. To comply with applicable legal or regulatory obligations, including as part of a judicial proceeding, to respond to a subpoena, warrant, court order, or other legal process.
Auditing, Reporting, and Other Internal Operations. To conduct financial, tax and accounting audits, audits and assessments of our operations, including our privacy, security and financial controls, as well as for risk and compliance purposes.
General Business and Operational Support. To assess and implement mergers, acquisitions, reorganizations, bankruptcies, and other business transactions such as financings, and to administer our business, accounting, auditing, compliance, recordkeeping, and legal functions.

4. Disclosures of Personal Information

We may disclose the personal information we collect for the purposes described above and as follows:

Vendors and Service Providers. We may disclose personal information we collect to our service providers, processors, and others who perform functions on our behalf. These may include, for example, email/SMS delivery providers, cloud hosting providers, LLM providers, IT service providers, help desk, payment processors, analytics providers, consultants, auditors, and legal counsel.
Affiliates and Subsidiaries. We may disclose personal information we collect to our affiliates or subsidiaries who will use and disclose this personal information in accordance with this Policy.
Business Partners. Any information that we collect and process on behalf of a business client will be disclosed to the business client and otherwise shared as directed by that business client.
Other Users. We may disclose personal information to other users of the Services to support specific features, or when you request that we do so (implicitly or explicitly).
Third Party Marketing and Analytics Providers. We may disclose or make available personal information to third party platforms and providers that we use to provide or make available certain features or portions of the Services, or as necessary to respond to your requests.
Compliance and Legal Obligations. We may disclose personal information to third parties to comply with our legal and compliance obligations and to respond to legal process.
Security and Protection of Rights. We may disclose personal information where we believe it is necessary to protect the Services, our rights and property, or the rights, property and safety of others.
In Support of Business Transfers. If we, or our affiliates are, or may be acquired by, merged with, or invested in by another company, or if any of our assets are, or may be, transferred to another company, whether as part of a bankruptcy or insolvency proceeding or otherwise, we may transfer the information we have collected from you to the other company.
Aggregate and Deidentified Information. Notwithstanding anything else in this Policy, we may use, disclose, and otherwise process aggregate and deidentified information related to our business and the Services with third parties for quality control, analytics, research, development, and other purposes.
Other Disclosures. We may disclose personal information in other ways not described above, but will notify you and, if necessary, obtain your consent.

5. Cookies and Other Tracking Mechanisms

We use cookies, pixels, local storage objects, log files, APIs, and other mechanisms to automatically collect browsing, activity, device, and similar information within our Services and to target advertising and content. We may also engage third-parties or service providers to do the same. We use this information to, for example, analyze and understand how visitors interact with our Services; identify and resolve bugs and errors in our Services; assess, secure, protect, optimize and improve the performance of our Services; conduct marketing and analytics activities; and personalize content in our Services. To manage your preferences regarding cookies, targeted advertising, and other tracking mechanisms within our Services, please see Your Privacy Choices below.

Cookies

Cookies are alphanumeric identifiers that we transfer to your device’s hard drive through your web browser for record-keeping purposes. Some cookies allow us to make it easier for you to navigate our Services, while others are used to enable a faster log-in process, support the security and performance of the Services, or allow us to track activity and usage data within Service.

Pixel Tags

Pixel tags (sometime called web beacons or clear GIFs) are tiny graphics with a unique identifier, similar in function to cookies. While cookies are stored locally on your device, pixel tags are embedded invisibly within web pages and online content. We may use these, in connection with our Services to, among other things, track the activities of users, help us manage content and compile usage statistics. We may also use these in HTML e-mails we send, to help us track e-mail response rates, identify when our e-mails are viewed, and track whether our e-mails are forwarded.

Local Storage Objects

Local storage is a web storage mechanism that allows us to store data on a browser that persists even after the browser window is closed. Local storage may be used by our web servers to cache certain information in order enable faster loading of pages and content when you return to our websites. You can clear data stored in local storage through your browser. Please consult your browser help menu for more information.

Third-Party Analytics and Tools

We use third party tools, such as Google Analytics, which are operated by third party companies. These third-party analytics companies may use cookies, pixels, and other similar tools to collect usage data about our Services in order to provide us with reports and metrics that help us evaluate usage of our Services and improve performance and user experiences. To learn more about Google’s privacy practices, please review the Google Privacy Policy. You can also download the Google Analytics Opt-out Browser Add-on to prevent their data from being used by Google Analytics.

Targeted Advertising

We work with third parties, such as ad networks, channel partners, mobile ad networks, analytics and measurement services and others (“third-party ad companies”) to personalize content and display advertising within our Services, as well as to manage our advertising on third-party sites, mobile apps, and online services. We may share certain information with these third-party ad companies, and we and them may use cookies, pixels tags, and other tools to collect usage and browsing information within our Services, as well as on third-party sites, apps and services, such as IP address, location information, device ID, cookie and advertising IDs, and other identifiers, as well as browsing information. We and these third-party ad companies use this information to provide you more relevant ads and content within our Services and on third-party sites and apps, and to evaluate the success of such ads and content.

Cross-Device Tracking

We and our third-party providers may use the information we collect within our Services and on other third-party sites and services to help us and these third parties to identify other devices that you use (e.g., a mobile phone, tablet, other computer, etc.).

Third-Party Advertising

We work with third parties, such as ad networks, channel partners, mobile ad networks, analytics and measurement services and others (“third-party ad companies”) to personalize content and display advertising within our Services, as well as to manage our advertising on third-party sites, mobile apps and online services. We may share certain information with these third-party ad companies, and we and them may use cookies, pixels tags, and other tools to collect usage and browsing information within our Services, as well as on third-party sites, apps, and services. We and these third-party ad companies use this information to provide you more relevant ads and content within our Services and on third-party sites and apps, and to evaluate the success of such ads and content.

6. Your Privacy Choices

We make available several ways that you can manage your privacy choices and submit privacy requests related to your personal information. Some of these choices are browser and device specific, which means that you need to set the preference for each browser and device you use to access our Services. In addition, if you delete or block cookies, you may need to reapply these preferences to each browser and/or device used to access our Services.

These options include:

Account and Profile Information. You can review and update some of the personal information we maintain about you by logging into your account and updating your profile information directly within our Services.
Marketing Communications. We may send periodic promotional emails or other similar communications to you, in accordance with applicable law. You may opt-out of these communications by following the instructions provided to you in the communication.
Push Notifications. You can manage the type of push notifications you receive from us by adjusting your device settings or by modifying the settings within our Services.
Cookie Settings. To prevent cookies from tracking your activity on our Site or visits across multiple websites, you can set your browser to block certain cookies or notify you when a cookie is set; you can also delete cookies. The “Help” portion of the toolbar on most browsers will tell you how to prevent your device from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to delete cookies. Visitors to our Site who disable cookies will be able to browse the Site, but some features may not function.
Browser Signals/Do Not Track. Our Site currently does not respond to “Do Not Track” signals. You may, however, disable certain tracking as discussed in this section (e.g., by disabling cookies); you also may opt-out of targeted advertising by following the instructions in the Industry Ad Choice Programs section below.
Industry Ad Choice Programs. You can also control how participating third-party ad companies use the information that they collect about your visits to our Site and those of third parties, in order to display more relevant targeted advertising to you. If you are in the U.S., you can obtain more information and opt out of receiving targeted ads from participating third-party ad networks at aboutads.info/choices (Digital Advertising Alliance). Opting out of participating third party ad networks does not opt you out of being served advertising. You may continue to receive generic or “contextual” ads on our Site.

Note that our customers control the content, timing, and recipients of messages sent using the Services and are responsible for ensuring they have the necessary rights and consents to contact recipients and to process recipients’ personal information. Customers must provide recipients with legally required disclosures and honor opt-out requests. We may provide tools to support opt-outs and suppression and other compliance obligations but are not responsible for our customers’ misconfiguration or misuse of these tools.

7. External Links and Features

Our Service may contain links to third-party websites or features or provide certain third-party connections or integrated services. Any access to and use of such linked websites, features, or third-party services is not governed by this Policy. We are not responsible for the information practices of such third parties, including their collection, use, and disclosure of your personal information. You should review the privacy policies and terms for any third parties before proceeding to those websites or using those third-party features or services.

8. User Generated Content

We may offer public-facing interactive features that allow you to create and publicly share information or content with others. Anything you submit or post to any such interactive features on the Services may be viewable and searchable by others. By using these features you acknowledge that you have no expectation of privacy or confidentiality in the content you submit, whether or not it contains personal information about you.

9. Children’s Privacy

Our Services are not designed for children, and we do not knowingly collect personal information from children under 18. If you are a parent or legal guardian and you believe we have collected your child’s information in violation of applicable law, please contact us using the contact information in the Contact Us section below.

10. Security

We have implemented safeguards intended to protect personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction. Please be aware that despite our efforts, no data security measures can guarantee security.

11. Google API Services — Data Use and Retention

Data Accessed via Google APIs

When you connect a Gmail account to the Services, we access your Gmail account using Google OAuth 2.0. We use this access exclusively to:

Send emails on your behalf via SMTP, using your Gmail address as the sender, as directed by you through our outreach and campaign features.
Monitor your inbox for replies via IMAP, to detect and process email replies to messages sent through our Services. We access incoming messages solely to identify replies to your outbound threads, matched by standard email headers (Message-ID and In-Reply-To). We do not read, store, or process unrelated messages in your inbox.

What Google User Data We Store

OAuth refresh token — When you connect your Gmail account, we securely store your OAuth refresh token to enable continued sending and reply-detection on your behalf without requiring re-authentication.
Gmail address — We store your Gmail address to identify which account is linked to your sender profile.
Email message content is not stored — Message bodies and headers accessed during inbox polling are processed transiently for reply-matching purposes only. We do not retain, index, or store the content of your Gmail messages beyond this transient operation.

Retention

We retain your OAuth refresh token and linked Gmail address for as long as your sender account connection remains active within the Services. Upon disconnection or account deletion, your OAuth credentials are permanently and immediately deleted from our systems.

Deletion and Revocation

You may revoke our access to your Gmail account at any time through either method:

Within the Services — Navigate to your account settings, locate your connected Gmail sender account, and disconnect it. This triggers immediate deletion of your stored OAuth credentials from our platform.
Via Google Account settings — Visit your Google Account Permissions page and revoke access for French Fry AI. This immediately invalidates your stored token. You will need to reconnect your Gmail account to resume Gmail-based features.

Revoking access does not affect emails already sent or replies already processed prior to revocation.

Compliance with Google API Services User Data Policy

Our use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

12. Changes to this Policy

This Policy is current as of the effective date set forth above. We may change this Policy from time to time, so please be sure to check back periodically. We will post any updates to this Policy on this page. If we make material changes to how we collect, use, or disclose the personal information we have previously collected, we will endeavor to provide you prior notice as required by applicable law, such as by emailing you or posting prominent notice on our website or within the Services.

13. Contact Us

If you have any questions or concerns regarding this Policy or our privacy practices, you may contact us at support@frenchfry.ai.

Gearheart Holdings LLC (dba French Fry AI)

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